Requests, Holds and Interlibrary Loan

  • You may request items from our catalog but in the SNAP system
  • Find the item you would like and click on it to bring up the record.
  • On the left side of the screen will be some buttons. If you are ordering more than one item, click “Add this record to list”. If you are only ordering this item click on “Place hold” and follow the instructions for placing your hold.
    o If you are ordering multiple things and you are finished making your list, click on “View personal list” and then look on the left side of the screen to see which option you would like.
  • If you are in the Benicia Library, it will not allow you to place holds on items on the Benicia library shelves.
    o If you have any problems consult ask us for help.
  •  If an item is not in the SNAP catalog, you may try and borrow it from a library in our Consortium by following the SuperSearch button on the catalog screen.
  • If you want an item that is not in our catalog or in SuperSearch, ask the staff about borrowing it from another library system or go to Request Partner and fill out a request for the item either for the library to order it from another library or for the library to purchase the item. (The librarians will make the final decision on whether they will borrow it from another library or purchase it) Information on how to use Request Partner.
  • Service is free.
  • Audiovisual items, textbooks and some genealogy items can be ordered from libraries outside SNAP or SuperSearch subject to availability.
  •  It can take 6 weeks to 3 months for items to arrive from libraries outside of SNAP or SuperSearch.